Terms of purchase

1. 1. About Camwipe.com

   • Camwipe.com with organization number SE559086724701 is based in Vellinge. The company’s postal address is Stenåkersvägen 9 , 235 41 Vellinge, Skåne.
   • If you wish to get in touch with us, call us on telephone number +464083752 or send an email to hello@camwipe.com with your case and your contact information and we will get back to you shortly.

   1. Order

   • When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
   • If there is any error in the order confirmation, you must contact us immediately via e-mail to hello@camwipe.com.

   1. Shipping and delivery

   • Our normal delivery times for stocked products are 1-4 weeks.
   • Orders within Sweden are sent with Postnord provided it is a stock item. This means that the goods arrive at your door or the nearest delivery point for Postnord terminal if delivery fails. 
   • Some goods are sent directly from a third party, which may mean that the shipment can be divided into several deliveries and via different shipping suppliers (Postnord).
   • Ordinary delivery time does not apply to ordered goods. Please note that even order items can sometimes be out of stock with our supplier, so there is no guaranteed delivery time, even if delivery usually takes place within 7-30 days unless otherwise stated for the product. 
   • Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: hello@camwipe.com
   • In the event of unredeemed packages, the customer will be charged for shipping costs and handling costs for ordered goods. We charge from € 9 including VAT and upwards depending on the current shipping cost. For goods that are manufactured to order, no right of withdrawal is left, you are therefore obliged to pay the full amount for the goods even if these are not picked up.

   1. Prices

   • All prices in the store are stated in SEK and all prices are pre-selected to be displayed including VAT in the store. 
   • We reserve the right to change prices caused by price changes from suppliers, printing errors in the price list and inaccuracies in prices due to incorrect information and we reserve the right to adjust the price.
   1. Right of withdrawal

   • When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

    

   5.1 When exercising your right of withdrawal:

   • You must state that you regret it. The message must be sent via email to hello@camwipe.com. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
   • You should return the products to us immediately and at the latest within the legal 14 days after the notice of withdrawal.
   • You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.
   • On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged product.

    

   5.2 The right of withdrawal does not apply to:

   • Signed or otherwise personalized products.
   • Products listed as ordered goods are not repurchased and cannot be returned. Such an order is binding and no right of withdrawal is granted.

   1. Complaints and complaints

   • We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
   • You must always contact us for an approval before returning a defective item.
   • The complaint must be sent immediately after the defect has been discovered. 

    

   6.1 How do you proceed with a complaint?

   • Any errors and defects must always be reported to hello@camwipe.com where you state your name, address, e-mail address, order number and a description of the error.
   • If we fail to rectify the defect or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
   • We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

   1. Limitation of Liability

   • We take no responsibility for indirect damages that may occur due to the product.
   • We do not accept any responsibility for delays / errors due to circumstances beyond the company’s prevailing (Force Majeure) or delay caused by the shipping company. These circumstances can be, for example, a labor dispute, a fire, a war, a government decision, reduced or no delivery from a supplier.
   • Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.

   1. Product information

   • We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.

   1. Information about Cookies

   • According to the Electronic Information Act, visitors to a website must for information purposes be informed that cookies are used. The information in the cookie can be used to follow a user’s browsing. Cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency’s website.
      
   1. Personal data

   • By shopping at Camwipe.com, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
   • Camwipe.com is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers – to be able to adapt the marketing to your individual needs.
   • The information below is a summary of how we in accordance with the Data Protection store and process your data Regulation (GDPR).

    

   10.1 What is personal information?

   • A personal data is all information that can be directly or indirectly attributed to a natural person.

    

   10.2 What information do we store?

   • To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address and purchase history.
   • Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

    

   10.3 Legal basis

   • In connection with a purchase, your personal data is processed to fulfill the agreement with you.
   • Marketing, promotions and similar mailings take place with your consent.

    

   10.4 What information is shared and for what purpose?

   10.4.1 Payment provider

   • When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud. 
   • The payment providers (payment services) we use are: Swish

   10.4.2 Shipping company

   • In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
   • The shipping companies we work with are: DHL and Postnord.

     

   10.5 The right of access

   • You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.

    

   10.6 Right of correction 

   • You have the right to ask us to update incorrect information or supplement information that is incomplete.

    

   10.7 The right to be forgotten

   • You can at any time request that the information concerning you be deleted. There are few exceptions to the right to deletion, such as whether it should be retained because we must fulfill a legal obligation (for example, according to the Accounting Act).

    

   10.8 Responsible for data protection

   • Camwipe.com is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

    

   10.9 How we protect your personal data

   • We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.
       
   1. Changes to the General Terms and Conditions

   • We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.

   1. Disputes and choice of law

   • In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission’s platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
   • In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies .
   • Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.
   • Company’s postal address is Stenåkersvägen 9 , 235 41 Vellinge, Skåne.
   • If you wish to get in touch with us, call us on telephone number +46 40-83752 or send an email to hello@camwipe.com with your case and your contact information and we will get back to you shortly.

   1. Order

   • When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
   • If there is any error in the order confirmation, you must contact us immediately via e-mail to hello@camwipe.com.

   1. Shipping and delivery

   • Our normal delivery times for stocked products are 1-4 weeks.
   • Orders within Sweden are sent with DHL or Postnord provided it is a stock item. This means that the goods arrive at your door or the nearest delivery point for Postnord or DHL terminal if delivery fails. 
   • Some goods are sent directly from a third party, which may mean that the shipment can be divided into several deliveries and via different shipping suppliers (DHL, Postnord, Schenker).
   • Ordinary delivery time does not apply to ordered goods. Please note that even order items can sometimes be out of stock with our supplier, so there is no guaranteed delivery time, even if delivery usually takes place within 7-30 days unless otherwise stated for the product. 
   • Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: hello@camwipe.com
   • In the event of unredeemed packages, the customer will be charged for shipping costs and handling costs for ordered goods. We charge from SEK 195 including VAT and upwards depending on the current shipping cost. For goods that are manufactured to order, no right of withdrawal is left, you are therefore obliged to pay the full amount for the goods even if these are not picked up.

   1. Prices

   • All prices in the store are stated in SEK and all prices are pre-selected to be displayed including VAT in the store. 
   • We reserve the right to change prices caused by price changes from suppliers, printing errors in the price list and inaccuracies in prices due to incorrect information and we reserve the right to adjust the price.

   1. Right of withdrawal

   • When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

    

   5.1 When exercising your right of withdrawal:

   • You must state that you regret it. The message must be sent via email to hello@camwipe.com. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
   • You should return the products to us immediately and at the latest within the legal 14 days after the notice of withdrawal.
   • You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.
   • On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged product.

    

   5.2 The right of withdrawal does not apply to:

   • Signed or otherwise personalized products.
   • Products listed as ordered goods are not repurchased and cannot be returned. Such an order is binding and no right of withdrawal is granted.

   1. Complaints and complaints

   • We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
   • You must always contact us for an approval before returning a defective item.
   • The complaint must be sent immediately after the defect has been discovered. 

    

   6.1 How do you proceed with a complaint?

   • Any errors and defects must always be reported to hello@camwipe.com where you state your name, address, e-mail address, order number and a description of the error.
   • If we fail to rectify the defect or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
   • We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

   1. Limitation of Liability

   • We take no responsibility for indirect damages that may occur due to the product.
   • We do not accept any responsibility for delays / errors due to circumstances beyond the company’s prevailing (Force Majeure) or delay caused by the shipping company. These circumstances can be, for example, a labor dispute, a fire, a war, a government decision, reduced or no delivery from a supplier.
   • Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.

   1. Product information

   • We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.

   1. Information about Cookies

   • According to the Electronic Information Act, visitors to a website must for information purposes be informed that cookies are used. The information in the cookie can be used to follow a user’s browsing. Cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency’s website.

   1. Personal data

   • By shopping at Camwipe.com, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
   • Camwipe.com is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers – to be able to adapt the marketing to your individual needs.
   • The information below is a summary of how wein accordance with the Data Protection store and process your dataRegulation (GDPR).

    

   10.1 What is personal information?

   • A personal data is all information that can be directly or indirectly attributed to a natural person.

    

   10.2 What information do we store?

   • To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address and purchase history.
   • Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

    

   10.3 Legal basis

   • In connection with a purchase, your personal data is processed to fulfill the agreement with you.
   • Marketing, promotions and similar mailings take place with your consent.

    

   10.4 What information is shared and for what purpose?

   10.4.1 Payment provider

   • When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud. 
   • The payment providers (payment services) we use are: Swish

   10.4.2 Shipping company

   • In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
   • The shipping companies we work with are: DHL and Postnord.

    

   10.4.3 Newsletter

   • If you have chosen to subscribe to our newsletter, the e-mail address is shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.
   • We use MailChimp to send out newsletters.

    

   10.5 The right of access

   • You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.

    

   10.6 Right of correction 

   • You have the right to ask us to update incorrect information or supplement information that is incomplete.

    

   10.7 The right to be forgotten

   • You can at any time request that the information concerning you be deleted. There are few exceptions to the right to deletion, such as whether it should be retained because we must fulfill a legal obligation (for example, according to the Accounting Act).

    

   10.8 Responsible for data protection

   • Camwipe.com is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

    

   10.9 How we protect your personal data

   • We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way. 

   1. Changes to the General Terms and Conditions

   • We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.

   1. Disputes and choice of law

   • In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission’s platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
   • In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies .
   • Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.